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Identity Contact Center Limited

Our Services

At  Identity Contact Center Limited, we deliver powerful communication and support solutions to keep your business connected, responsive, and ready to grow. Whether you're building a call center from scratch or need expert support for your existing systems, we’ve got you covered end to end


Digital PBX Solutions

We offer scalable PBX solutions tailored to your business model  whether you're operating on-premise, in the cloud, or through a hybrid setup. Our services include the provision and configuration of IP-based PBX appliances, IP desk phones and softphones, as well as essential telephony hardware such as GSM gateways and VoIP devices. We also deliver reliable SIP trunking services to ensure high-quality voice communication. With our solutions, you can count on clear, consistent, and cost-effective connectivity that supports your daily operations

Omni-Channel Contact Center Solutions

Our omni-channel contact center solutions let you connect with customers across voice, live chat, email, SMS, and social media all from a unified platform. With CRM integrations, real-time analytics, IVR, and automated dialers, we help you deliver fast, seamless support at every touchpoint.

Network Issue Resolution & IT Support

Your call center is only as strong as the network behind it. We provide expert support for LAN, WAN, and Wi-Fi issues, configure routers, modems, and switches, and secure your setup with firewalls and VPNs. We also handle ISP escalation and line testing ensuring fast recovery, minimal downtime, and stable, secure connectivity

Software Solutions

We offer smart tools to power smart support  including contact center software for voice, chat, email, and social channels, as well as cloud PBX systems. Our solutions integrate seamlessly with your CRM through custom APIs and include auto dialers,  advanced reporting tools, and optional AI chatbots. These tools boost efficiency, transparency, and customer satisfaction across your operations.

Business Process Outsourcing (BPO)

We help you boost productivity by handling the rest from customer service and technical support to appointment scheduling, lead follow-ups, helpdesk ticketing, and admin tasks. Our skilled agents work as an extension of your brand, ensuring seamless support and reliable back-office operations.

Our advantages

Agile

Competitive Pricing

Quality Service

Additional services

We offer more!

Inbound Support

We handle your customer calls with care from inquiries and complaints to technical support and order tracking. Available 24/7 with multilingual agents

Outbound Calling

Whether you're reaching out for sales, surveys, appointment reminders, or follow-ups, our outbound team is trained to represent your brand professionally

BPO & Custom Solutions

Beyond support, we offer business process outsourcing services including data entry, lead qualification, CRM management, and virtual assistance tailored to your unique operations.

Scalable, Reliable, and Friendly Customer Support Services