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Identity Contact Center Limited
About company

We are Unified Communication Solutions provider and we create platforms that clients can use to kickstart or accelerate their growth. 

We are Unified Communication Solutions provider and we create platforms that clients can use to kickstart or accelerate their growth. We do this by capitalising on mutually beneficial partnerships with vendors to offer the best cost effective and quality products and services.

Today, we stand as IDENTIY contact center, striving to provide reliable solutions that bring a smile back to your face. What sets us apart is our unwavering commitment to expertise and precision.

📡 Our Comprehensive Communication & Contact Center Solutions

Experience the Fixzee advantage

Choose us for an experience that prioritizes expertise, efficiency, security, and quality.

Digital PBX Solutions

We offer PBX solutions tailored for on-premise, cloud, or hybrid environments. Our services include IP-based PBX appliances, VoIP phones and softphones, telephony hardware like GSM gateways, and scalable SIP trunking for reliable voice communication.

Omni-Channel Contact Center Solutions

Our omni-channel platform supports voice, chat, email, SMS, and social media with CRM integration, real-time analytics, IVR, and auto dialers for seamless, efficient customer engagement.

Complementary Products & Services

We support your contact center with the infrastructure and equipment you need to succeed

from structured cabling and ready-to-deploy IT networks to desktops, servers, and high-quality accessories like noise-canceling headsets and webcams.

IP Telephony / Digital PBX

We offer complete IP Telephony and Digital PBX solutions, including IP desk phones, softphones for mobile devices and laptops, and reliable PBX hardware appliances. Our systems support IVR functionality and are available as cloud-based, hosted, or on-premise deployments. We also provide SIP trunking services for scalable, cost-effective voice connectivity

Our story

Discover the evolution of Fixzee through the years as we've grown from a vision into a leader.

Explore the key milestones that define our commitment to technical expertise and customer satisfaction. Join us on a journey that showcases our dedication to bridging the gap between you and your devices, one repair at a time.

2023

Recognition and sustainability initiatives

Fixzee gained recognition for its gadget repair services, earning accolades from industry publications.The company launched sustainability initiatives, including e-waste disposal and eco-friendly packaging, aligning its services with environmental consciousness.

2022

Introduction of warranty and partnerships

The company introduced warranty for all repairs, reinforcing its commitment to delivering lasting solutions. It initiated partnerships with local electronics retailers and IT service providers to expand its service reach and offer value-added collaborations.

2021

Online Expansion and Data Security Focus

Fixzee expanded its reach by launching an online platform, allowing customers to schedule repairs, track progress, and access resources conveniently. Data security protocols were enhanced to ensure the privacy of customer information during the repair process.

2020

Setting up shop

Fixzee established its first physical location, equipped with state-of-the-art tools and a team of technicians.The company gained recognition in the local community for its commitment to quality repairs and transparent processes. We soon became a trusted repair store.

2019

Inception and vision

Fixzee was founded with a vision to provide reliable and efficient gadget repair services. The company's mission was defined: to bridge the gap between users and their devices by delivering high-quality repairs and exceptional customer experiences.